Our promise
We want you to love every shipment. Leafline is built on the idea that a small ritual every day is worth getting right, and that means standing behind the collection we send — every month, to every subscriber.
The 14-day window
If a month's collection doesn't land for you, reply to your shipment email within 14 days of delivery and we'll either replace the box or credit your next month — whichever you prefer.
Replacement or credit
You choose: a one-time replacement box, or a credit applied to your next renewal. Replacement shipments are limited to one per subscription per quarter, so that we can keep serving the broader collection without compromising freshness for the rest of the cohort. If you'd like additional replacements within the same quarter, we will normally offer a credit instead.
Damaged, wrong, or severe quality issue
We will always make it right if something is genuinely wrong with your order — a damaged box in transit, a wrong shipment, or a severe quality issue with the leaf itself (mold, off smell, packaging breach). For these cases the 14-day window and the one-per-quarter replacement cap do not apply; we will replace or refund at your preference and cover the cost of the bad box.
Please include a quick photo when you write in — it helps us work with the roastery and the carrier to make sure the issue doesn't repeat.
What we can't resell
Because tea is a consumable, we cannot accept returns of opened packages for resale — once a sealed tea package has been opened, it cannot go back into inventory. We will still credit or replace in every case described above; we just ask that you keep the opened package until we confirm how to handle it.
How refunds work
Credits are the default: they apply automatically to your next renewal and reduce the amount Stripe charges on that billing cycle. Cash refunds back to your original payment method are issued only when required by Stripe's policies or applicable consumer-protection law. In either case there is no fee to you for the refund itself.
Cancellations vs. returns
Cancelling your subscription takes effect at the end of your current billing period — the box you've already paid for will still ship, and there is no right-of-return on a processed shipment simply because you cancelled. If you also want a return for the most recent box, please follow the 14-day window above in addition to cancelling. For full cancellation terms see our Terms of Service.
Contact
Questions, replacements, or credits — email hello@leafline.tea. We read every message and reply within two business days.
Effective date
This returns policy is effective as of 2026-08-06.